you retention seekers...

get actionable lessons and advice on how to build community, stay relevant and keep your customers coming back for more. a newsletter on growing profitable repeat business.

Socials?

Recent Lessons

Growth FoundationsGrowth Foundations

When growth isn't always Linkedin-able

Solid growth rarely makes it to case studies... and that's okay

Customer ExperienceCustomer Experience

About those product images...

...and I'm not talking about AI

Growth FoundationsGrowth Foundations

Forget about attribution (for now)

Why trying to figure out attribution may be an unnecessary minefield for your business.

Customer ExperienceCustomer Experience

Build more landing pages

...and add greater context to the selling process.

Community BuildingCommunity Building

The Crazy Cypriot

A short story about a customer that still sends shivers down my spine..

Customer ExperienceCustomer Experience

Own the Hesitancy

Know the questions your customers need to be asking

CopywritingCopywriting

"Advertising is the literature of desire"

why your job spec should say 'my sole task is to create desire'

Email That ResonatesEmail That Resonates

Context: How to increase sales from your email welcome series

and why the one size fits all process rarely works for email flows

Customer InsightsCustomer Insights

How to get more product reviews

... ask better questions

Brands Less OrdinaryBrands Less Ordinary

My favourite brand less ordinary right now? [February 2024]

Throwing mud at a conventional marketplace

CopywritingCopywriting

Own Your Language

that way you don't sound like everybody else

Email That ResonatesEmail That Resonates

Untemplate

how removing a lot of the Klaviyo blocks will help you resonate better