GROWING REPEAT BUSINESS FOR
AMBITIOUS ECOMMERCE BRANDS


motivate more customers to stay loyal & shop again

Ecommerce Agency UK

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ECOMMERCE CUSTOMER RETENTION CONSULTANCY

blending data insight, technology & the human touch to build post purchase experiences that drive loyalty and repeat business


Sharing 22 years of expertise building and growing ecommerce brands


Ecommerce consultant hired to equip brands with the advanced marketing strategy, technolgy and all important human touch that fuels customer loyalty and repeat business (without trashing prices)

Clients, ambitious startup entrepreneurs and established brand owners, wary of rising acquisition costs, are ready to invest in the ecommerce arm of their business with long-term ambitions. They require somebody with senior-level expertise to own and drive the growth strategy and partner with in-house teams to manage the customer retention process.

Ultimately, it's about creating a personalised platform that builds long-lasting relationships with your customers. Fuelling growth for the long haul.


Ian Rhodes : Ecommerce Consultant

Ian Rhodes
Founder of Retention


Ecommerce Consultancy

"He will help you understand your online customers better than you ever thought possible"
- Owen Whitehead - Head of Digital HSS Hire

ON REAL GROWTH STRATEGY

focusing in on where the money is made


ON THE VALUE OF RETENTION

COVERING ECOMMERCE RETENTION STRATEGY


ON PROFITABILITY

ARTICLES TO HELP YOU GROW SALES (WITHOUT TRASHING PRICES)


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RETENTION PLEASE

the art & science of customer retention

get weekly advice on how to build repeat business for your brand.
Wednesday afternoon. it's free, you in?


It's free and there's never ever any spamming or selling. Promise.
Klaviyo Agency UK

What's covered?
How to build a community of advocates around your brand ⬝ Create email welcome sequences and automated flows ⬝ Customer review requests ⬝ Loyalty & rewards programmes ⬝ Personalisation ⬝ Customer LTV measurement ⬝ nps measurement ⬝ Cart recovery campaigns ⬝ vip programmes ⬝ product bundling ⬝ new customer welcome sequences ⬝ user-generated content ⬝ Analytics ⬝ Advanced Facebook ad syncing ⬝ retargeting ⬝  oh and copywriting. the all important ingredient. the words you say... there's a lot to learn 🙂